Shipping policy

Shipping & Returns Policy

Thank you for shopping with RHYLSTORE. We want your order experience to be simple and convenient. Please review the information below before placing your order.

Shipping

We currently offer delivery within the Philippines, subject to courier coverage and service availability.

Processing Time

Orders are generally processed after they are successfully placed.

Processing time may vary depending on order volume, product availability, weekends, holidays, and other circumstances.

Once your order has been handed over to the courier, delivery time will depend on your location and the courier's delivery schedule.

Delivery Time

Estimated delivery times may vary depending on your location and courier.

Remote or hard-to-reach areas may require additional delivery time.

Please make sure that your shipping information, including your name, mobile number, and complete delivery address, is accurate before submitting your order.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

If COD is selected, payment is made to the courier upon delivery.

Availability may depend on the delivery address and courier service.

Shipping Fees

Shipping fees, if applicable, will be displayed during checkout or communicated before order confirmation.

Promotional free-shipping offers may be subject to specific conditions.

Order Changes & Cancellation

If you need to change or cancel your order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made once an order has already been processed or handed over to the courier.

For COD orders, please avoid placing an order unless you are prepared to receive and pay for the package.

Returns & Refunds

We want you to receive the product you ordered in good condition.

If you receive an item that is incorrect, damaged, defective, or materially different from what you ordered, please contact us as soon as possible after receiving your package.

Please provide:

  • Your order number

  • Your name and contact information

  • A description of the issue

  • Clear photos or video of the package and product, when applicable

We may request additional information to verify the issue.

If your return or refund request is approved, we will provide instructions for the next steps.

Non-Returnable Items

For hygiene and product-safety reasons, opened or used wellness products may not be eligible for return unless the item was received damaged, defective, incorrect, or otherwise qualifies under applicable consumer protection requirements.

Change-of-mind returns may be subject to our return conditions and applicable law.

Refunds

Approved refunds will be processed using the applicable refund method and within the timeframe communicated by RHYLSTORE.

Refund timing may also depend on your payment provider or financial institution.

Important

RHYLSTORE reserves the right to review return and refund requests individually and in accordance with applicable laws and regulations.

Nothing in this policy is intended to limit any rights you may have under applicable Philippine consumer protection laws.

If you have questions regarding shipping, returns, or refunds, please contact us.

RHYLSTORE Customer Support
Email: rhylstoreofficial@gmail.com
Phone/Viber: 09166322689